This privacy notice tells you what to expect us to do with your personal information.
Last updated 6 September 2026
8towne is a trading name of Nuha Musa. This notice covers the 8towne website and the 8towne app.
You must be 18 or over to hold an 8towne account. Our service is not intended for children, we do not knowingly collect personal information about anyone under 18, and we do not ask for anyone’s date of birth or age beyond confirming they are an adult.
If you believe someone under 18 has given us their personal information, please contact us at hello@8towne.com and we will delete it.
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your rights, and the exemptions which may apply, on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details at the top of this notice.
Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests — we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Keeping accounts secure and working properly. We need to know who an account belongs to so that only its owner can sign in, so that the deals, payments and loyalty tokens on it are shown to the right person, and so that we can look into any question about a purchase or a balance. We use the least information needed to do this, and it is in our members’ and businesses’ own interests that nobody else can use their account.
Legitimate interests — all of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Protecting members, businesses and ourselves from fraud and misuse. Card payments are screened for fraud by our payment provider, and we look into accounts that appear to be used dishonestly — for example buying deals to resell them, or using someone else’s account. We only look at account and transaction records, and stopping fraud protects the members and businesses using 8towne as much as it protects us.
Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation — we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests — all of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Sorting out problems properly and keeping a record of what happened. When someone raises a query or complaint we need their contact details and the record of what they bought so we can look into it, put it right, and show what was done if the matter is raised again later. Without it we could not investigate a complaint at all, which would leave the person worse off.
For more information on our use of legitimate interests as a lawful basis, you can contact us using the details set out above.
We keep information for the following periods:
| Information | How long we keep it |
|---|---|
| Member and business account information | For as long as the account is open, and for 12 months after it is closed. |
| Transaction and payment records | 6 years. We are required to keep business records for tax purposes. |
| Business applications that are declined or expire | 12 months. |
| Waiting list information | Until the towne applied for opens, or until the person asks to be removed, whichever is sooner. If a towne has not opened within 24 months, we delete it. |
| Marketing preferences and records of consent | For as long as we rely on the consent, and for 2 years after it is withdrawn, so we can show it was given and withdrawn. |
| Sign-in codes | 10 minutes, after which they expire and cannot be used. |
| Records of which offers a member has been shown | 90 days. |
| Complaints and correspondence | 3 years from resolution, or 6 years where it relates to a payment. |
Once these periods end, we delete the information or remove anything that identifies a person.
They take card payments from our members and pay businesses their share. Stripe stores card details, and collects bank details and identity documents directly from businesses so they can be paid. We never see or store card or bank numbers ourselves. Stripe is based in Ireland and the United States.
They host the database that stores our member accounts, business listings, applications and transaction records. Our database is located in Ireland.
They host the application that runs 8towne, which processes personal information as members and businesses use the service. Our servers are located in London, United Kingdom. Fly.io is a United States company.
They send our emails — account sign-in codes, receipts, application updates and service notices. They handle the email address and the content of the message. Resend is a United States company.
They host our websites and serve the pages to visitors. Netlify is a United States company.
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
| Organisation | Category | Country | Safeguard |
|---|---|---|---|
| Stripe | Payment services provider | United States (and Ireland) | Addendum to the EU Standard Contractual Clauses (SCCs) |
| MongoDB Atlas | Cloud database hosting provider | Ireland | Adequacy Regulations (UK data bridge) |
| Fly.io | Cloud application hosting provider | United States | Addendum to the EU Standard Contractual Clauses (SCCs) |
| Resend | Email delivery provider | United States | Addendum to the EU Standard Contractual Clauses (SCCs) |
| Netlify | Website hosting provider | United States | Addendum to the EU Standard Contractual Clauses (SCCs) |
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
| Organisation | Category | Country | Safeguard |
|---|---|---|---|
| Stripe, Inc. | Payment services provider | United States | Addendum to the EU Standard Contractual Clauses (SCCs) |
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint